AT&T Refuses to Honor Online Promotion for Existing Customer

@ATTHelp - After being denied online AND in-store yesterday, I called #ATT customer disservice about switching to your pre-paid promo ($25/month/line¹). You refused each time, so I just signed up for #Visible by #Verizon.

Partial transcript²:

AT&T CSR: "We can actually put you on 3GB shared plan for $90/month. How does that sound?"
Me: "It sounds like you are offering 2 lines of shared 3GB data for $90/month when both you and your competitors have options for 16GB or more at $50/month. So, I would be paying more for less, correct?"
...
AT&T CSR: "Sir, I'm having a really hard time understanding you - the call is breaking up."
Me: "I'm calling you on YOUR network. Should I consider a different one? ... Look, you have two options here - You can either retain me as a customer by allowing me to switch to the plan that is *advertised on your web site* or you can transfer me to #Verizon sales."
...
AT&T CSR: "I'm sorry sir, but the system is currently down on our end. I'm going to need you to go into the nearest AT&T Store [...]" (again!) #YourWorldConnected #failure 👎

¹Promo: https://www.att.com/buy/wireless/prepaid/plans - Screenshot: https://is.gd/g2yEgA
²Reference #: 193460984