451TechMnA

451 Tech M&A · @451TechMnA

12th Oct 2018 from TwitLonger

Cloud communications provider @RingCentral buys @Dimelo, a digital customer engagement #SaaS vendor based in Paris. The target’s software centralizes management of digital interactions with customers, including mobile and in-app messaging, social media, chat, email, and community forums, and distributes them to customer service agents based on factors such as availability, skills, language and customer profile. The acquisition of Dimelo should help RingCentral enhance its integrated contact center product for a more comprehensive cloud communications portfolio.

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