cloakedyoshi · @Cloak_RBLX
12th Aug 2017 from TwitLonger
Why Detailed Dislike Analytics Are Invaluable
Clarifying as to why I can't post on the DevForum - I got accepted; however I'm on a waitlist and cannot post yet.
I'll keep it brief as to why this is so important for me. Earlier in the week I launched my game for Xbox One. However as the game slowly got more and more visits, the dislikes started shifting dramatically. My game went from 89% approval to 80% approval over the span of two days. I couldn't figure out why.
Judging from the badges and place stats, I assumed that players couldn't beat certain chapters as they were too difficult. As a result, I made them easier. However, after this still didn't work (the dislikes kept shifting the approval % lower) - I finally got a bug report from an Xbox One user over Twitter (nearly 48+ hours after the initial launch!!!).
He informed me that he was unable to accept a certain menu pop-up, and thus was unable to play my game. It took nearly 48+ hours to learn this information. The emulator in studio was unable to catch this bug and some Xbox One users were able to somehow bypass the glitch.
After fixing the glitch, the dislikes have since stopped occurring at such a large rate - which makes me believe that the source of all those dislikes was this glitch.
Due to not having detailed dislike details, I would've been a sitting duck if it wasn't for this dude who went out of his way to tell me. Nearly 200+ people had this glitch and did nothing to try and get it resolved.
Being able to have detailed analytics (without inconveniencing the player giving feedback) would be extremely important. The format I'd vouch for would be a few main options written by the developer and an input option for the user.
Example:
1) This game was too hard.
2) This game was too confusing.
3) This game lagged.
4) Something was broken and I couldn't play.
Feedback (Optional):
A menu item didn't work and I couldn't start the game.
TL;DR: A critical unknown bug in my game caused the likes to dislikes ratio to go from 89% to 80% without knowing a single reason for certain until nearly 48+ hours later.