Tarol · @Thunt_Goblins
22nd Apr 2015 from TwitLonger
My Fake Email From Kickstarter
(EDIT: This is a fictional email. It doesn't exist. I'm adding this note because being fooled was bumming some folks out. The point of this is not to troll you guys, but to show how incredibly easy it is to be a good company and not, well... not Kickstarter.)
Kickstarter just emailed me and apologized for emailing my home address to thousands of people and making it public on their site for a week and for promising those thousands of people that they'd all get their rewards and products, when they knew perfectly well that wasn't going to happen. They explained that above everything else, safety comes first and so they're taking steps to make sure nothing like this ever happens to anyone again.
They also said that they'll be writing a blanket email to all G:AR backers, correcting the false information and apologizing to all of them.
As far as our G:AR situation, Kickstarter explained that there are certain legal roadblocks that make it difficult for them to help as much as they'd like to. But they said that since I'm so determined to get whatever I can to the G:AR backers and make this as right as possible, they want very much to talk to me about ways they CAN offer help. They said that in the end, it comes down to the thousands of people whom they profited from and doing whatever is possible to make them not regret taking part in one of their campaigns.
Kickstarter can't legally give me the backers list, which would allow me to start mailing goodies to everyone, but they had some great ideas for alternate ways to work around this. They suggested ideas like maybe placing an "Attention G:AR Backers" announcement on my blog and Twitter, calling for the G:AR backers to email me with a copy of their receipt. They even said they'd retweet it to make sure we can get the message to as many of those backers as possible. They said the last thing they want is to take money from thousands of people and then just let them twist in the wind and suffer simply because those people trusted Kickstarter. Then they said something very meaningful...
"Kickstarter was built on the idea that people can help other people achieve their dreams by applying human decency, trust and selflessness. What kind of people would we be if we didn't make some kind of effort to return those same sentiments when we can?"
Naw, I'm totally joking (trollface)! Kickstarter never emailed me and they didn't saying anything like this at all. Can you imagine how awesome that'd be if they DID, though? They'd be the best damn company online and it would cost them exactly zero dollars.