It has already been fixed - it required a server side change on our end, not a patch. If you're still having difficulty during the intro video, try deleting the files within this folder: \Documents\Electronic Arts\The Sims 3\FeaturedItems and then launching the game again. If a problem persists, please contact customer support. Sorry for the hassle! RT @mynameisartem @SimGuruGraham Hi, my game bugged too just after intro in the Sims 3. How long do we wait for a patch solving this problem?

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