TelstraClear · @TelstraClearNZ
4th Dec 2011 from Twitlonger
A statement from Steve Jackson, Head of Consumer: Our free broadband weekend saw our customers flocking to experience all the internet has to offer. This was an innovative initiative to explore new ways of offering our customers the best service that we can.
While we understand the frustrations of a few who found others’ use of broadband restrictive from their own perspective, the initiative highlights the importance the vast majority of Kiwis place on their ability to access the internet, and offers some interesting dynamics for a future UFB world.
Early indications are that intermittent and reduced speeds were experienced by some customers when accessing international sites which are not cached in New Zealand. However, TelstraClear’s network in New Zealand performed to its usual high standard and we have no plans to provide compensation. Overall results - which are yet to be thoroughly analysed – will provide important feedback, both for TelstraClear and the industry as a whole,”